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Effective date: 15 January 2021


Empathic Technologies Limited (trading as doppel) ("doppel", "we" and "us") is a company incorporated in England and Wales with registered address 96 Malyons Road, London, England, SE13 7XG.

We are committed to respecting your privacy, keeping your data safe, and providing you ways to understand and control how your information is used and shared. The data we collect helps us provide you a personalized experience while using our products and services.

We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect from users of our website located at www.feeldoppel.com (the "Site") as well as our software applications, including the applications entitled "doppel - set your pace" (the "App") and “doppel Therapy” that, together with our doppel wearable device (the "Device") track your usage (collectively the "Service").

In this privacy policy ("Privacy Policy"), "you" and "your" means you, the person accessing or using the Services. Please read this Privacy Policy carefully to understand how we use and protect any personal information that you provide to us.

By accessing and using Services, you consent to the collection, use and transfer of your personal information in accordance with this Privacy Policy.

This Privacy Policy covers:

  • What information does doppel collect? 
  • How does doppel use the information we collect? 
  • How does doppel share my information? 
  • How do I control my information? 
  • Processing Information 
  • Third Party websites 
  • How to contact us 
  • Changes to this policy

What information does doppel collect?

The Site

When you visit the Site, we will not collect any personal information about you unless you provide it to us voluntarily.

We may log information using Cookies. Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal experience on our Site and Service. If you remove or reject our cookies, it could affect how our Site or Service works for you.

Here is a list of cookies that we use so you can choose if you want to opt-out or not:

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google Analytics and Google Tag Manager: We may also use analytics service providers (including Google Analytics and Google Tag Manager) for website traffic analysis and reporting. This allows us to improve the user experience on our website. You can prevent Google from collecting and processing the data generated by the cookie relating to your use of the website (including your IP address) by downloading and installing this browser plugin. Further information concerning Google’s terms and conditions of use and data privacy can be found here.

Lucky Orange: This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Data collected by your browser using Lucky Orange will not be merged with other data collected by us. You can prevent the use of Lucky Orange by activating an opt-out cookie here. Further information concerning Lucky Orange's terms and conditions of use and data privacy can be found here

AdRoll: This site uses the AdRoll which may place cookies on your browser for targeted advertising purposes. These cookies may include information such as IP address, cookie identifiers or other tracking technologies such as pixels, and end-user website activity. You can prevent the use of AdRoll opting out here. Further information concerning AdRoll's data privacy policy can be found here.

Our store

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its Service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

The apps

With your consent, we collect the following information you provide us when you use the Service: your name, heart rate, and age. You may choose not to provide these, or to save them locally only.

When you use our App, we collect information about your device, including your device type, manufacturer, model, and operating system; your device ID; and the version of your App. We also collect information about how you use the App such as how you interact with the pages and features via a time-stamped log of data exchanges.

When you create an account we will also collect personal information such as your email, name, username and partner organisation (in the case of the doppel Therapy app).

When you install the App, you may be asked to grant access to your mobile device’s geolocation data. This is because the Device receives information from the App via Bluetooth LE, and Bluetooth LE requires location Services for it to work. We do not store location data.

The device

When you sync with the App, we collect information from your Device including the names of rhythms, usage data, and location.

Your Device stores this data until you sync.


If you contact us via email, we will collect your name and email address, as well as any other content included in the email.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@feeldoppel.com or writing to us at doppel, 96 Malyons Road, London, England, SE13 7XG

We will only use any information that we collect from you in accordance with this Privacy Policy.

We do not intentionally gather personal information from users who are under the age of 13. If a child under 13 submits personal information to doppel and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: info@feeldoppel.com.

How does doppel use the information we collect?

The data we collect helps us provide you a personalized experience while using our products and Services. We may use your information to:

  • contact you in the course of processing or shipping an order for products or Services; 
  • provide and deliver products and Services you request; 
  • send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; 
  • respond to your comments or requests for information; 
  • facilitate the creation of and secure your Account on our network; 
  • personalize your experience such as using your age and resting heart rate to create suggested rhythms 
  • operate, maintain and improve the Site, Services, content, product offerings and Services; 
  • customize content, marketing, and recommendations; 
  • develop and improve marketing and advertizing for the Services; 
  • analyze accuracy, effectiveness, usability, or popularity of our Site and Service; 
  • develop, test, personalize and improve (new) features and Services;
  • send you press releases, general informative announcements, and promotional information about us or our products; 
  • identify you as a user in our system; 
  • generate reports about our user base and usage patterns; 
  • perform research aimed at gaining a better understanding of wellbeing using de-identified data; 
  • comply with legal requirements; and 
  • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

We may get personal information about you from other sources. We may add this information to the information we have already collected from you in order to improve the products and Services we provide.

How does doppel share my information?

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We may anonymize and/or de-identified information collected by the Site or Service or via other means. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

We may share the data collected about your usage with trusted partners for research and development purposes. For instance, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.

How do I control my information?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@feeldoppel.com or writing to us at Empathic Technologies,96 Malyons Road, London, England, SE13 7XG. We may continue to use your de-identified data after you deactivate your account.

You can opt-out of promotional emails from us by following the unsubscribe instructions provided in the email you receive or by contacting us directly. If you opt-out, we may still send you non-marketing emails including emails about your accounts and our business dealings with you.

Processing Information

By using the Site or Service, you understand and consent to the collection, use, processing and transfer, of your personally identifiable and non-personally identifiable information globally, including countries outside the EEA or different to that in which your information is collected, in accordance with this Privacy Policy, and to the use and processing of such information in global locations that may have different levels of privacy protection than in your own country.

Third Party websites

Our Site or Service may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site or Service and go to another site and another entity may collect information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

How to contact us

If you have any questions, comments or concerns about this Privacy Policy please contact us at info@feeldoppel.com

Changes to this policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.